Returns & Warranties
Because our products are such high quality, the warranty is usually irrelevant. However, if something does go wrong, all of our electrical goods come with a manufacturer's warranty, which usually covers 1 year.
You should contact us directly for details relating to the available manufacturer's warranty, or refer to the warranty documentation enclosed with your purchase. You will need proof of purchase for any warranty claim. We can help with a replacement invoice if you don't have yours.
In addition, all products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss of product.
Unfortunately we cannot offer an exchange and/or refund for change of mind, or on opened/used items.
- All orders with missing or damaged goods need to be photographed, including packing slip and postal packaging. Please send to email@example.com for management to review.
If you have any issue with a Wahl product, please contact us directly to discuss the problem. If under warranty, we may require you to take a photo, or a video, to demonstrate the problem, and we will liaise with the manufacturer to work out how to fix it. Send any photos or videos, with relevant information to info
A useful resource for trouble shooting along with a list of authorised repair agents can be found here:
What information do we collect, and what is it used for?
Salon Supplies to your Door collect general personal information from customers when they subscribe to our newsletter, and/or place and order with us.
This information can include your Full Name, Email, Contact # Home Address and/or your personal interests e.g. product preferences. This information is used solely to:
– Complete an order and assist the delivery of product to customer.
– To personalise and improve customer experience.
– To address feedback.
– To send regular emails updating you on our latest products and/or specials.
How do we protect and secure your information?
All information provided to Salon Essentials is stored in our secure database.
We support the privacy of all customers and therefore do not sell, trade or share any personal information to outside parties.